Our Refund Policy
At Melbourne Disc Jockey Services (MDJS), we’re happy to help our clients who wish to ask refund for our packages/services reserved via bookings.
Deposit Payment terms
Melbourne Disc Jockey Services requires a minimum deposit of $100.00 of your requested package to confirm your booking. We cannot guarantee your reservation until your payment has been received.
Important: A deposit is non-refundable unless agreed in writing by Melbourne Disc Jockey Services. All Bookings will be held for 7 days. We reserve the right to release the booking if the deposit confirmation has not been received by then.
All event Bookings and deposit are non-transferable, non-refundable. No changes will be allowed once the booking is confirmed. Please ensure to have your action plan finalize before making your deposit.
Payment for the Balance
For paying your Invoice, we accept the following methods:
- Cash (To be paid prior to event commencement)
- Bank Transfer (All Balance to be cleared 2 weeks prior to the event)
- Credit Cards ((To be paid prior to event commencement we do also take all major Credit card payments, you will be charge 3% of the total transaction.)
Refund (Packages Purchased)
Melbourne Disc Jockey Services (MDJS) will offer full refund for all payments paid (minus the deposit) for the services or packages purchased/reserved from MDJS if:
- A customer cancels the service purchased /event and requests a refund at least 4 weeks in writing before the scheduled event/service purchased.
- We reserve the right to charge an administration fee to cover our reasonable costs in respect of your booking if you cancel your event and inform us 4 weeks in prior to the event date.
- Otherwise, MDJS will only offer full refund for all services the Company offers due to non-performance of the services that is not due to any fault of the customer/client who purchased the service.
- Deposits paid via credit card will be paid back in cash/bank transfer only.
- There will be no refund available if the booking is cancelled within 7 days of the event.
- There will be no refund available after execution of our Services. However, MDJS may offer repeat service at a discounted rate in exceptional circumstances, as deemed appropriate by the provider (i.e. MDJS)
Some Important Information
- Customised playlist does include the preferred genres/special songs selected by our clients.
- To ensure our music reflects the ambiance of the night, Our dj’s may also gauge the crowd and play accordingly
- Package Pricing based on continuous set playtime.
- Package Pricing valid till 31 DEC 2020, Melbourne DJ Services reserves the right to update pricing to align with market demand.
- Travel Charges will apply if the venue falls outside 30 KMs of Melbourne CBD