Our Refund and Cancellation Policy

Our Refund Policy

At Melbourne DJ Services (MDJS), we’re happy to help our clients who wish to ask refund for our packages/services reserved via bookings.

Melbourne Disc Jockey Services (MDJS) will offer full refund for all payments paid for the services or packages   if:

  • A customer cancels the service purchased /event and requests a refund at least 4 weeks in writing before the scheduled event/service purchased.
  • We reserve the right to charge an administration fee to cover our reasonable costs in respect of your booking if you cancel your event and inform us 4 weeks in prior to the event date.
  • Otherwise, MDJS will only offer full refund for all services the Company offers due to non-performance of the services that is not due to any fault of the customer/client who purchased the service.
  • Deposits paid via credit card will be paid back in cash/bank transfer only unless agreed by both parties
  • There will be no refund available if the booking is cancelled within 14 days of the event.
  • There will be no refund available after execution of our Services. However MDJS may offer repeat service at a discounted rate in exceptional circumstances, as deemed appropriate by the provider (i.e. MDJS)
  • To initiate a refund, the customer must write to the Melbourne Disc Jockey Services, requesting a refund or cancellation. All written communication must be directed to contact@melbournedjservices.com.au

Our Booking Policy & Some Important Information

  • Customised playlist does includes the preferred genres/special songs selected by our clients.

  • To ensure our music reflects the ambiance of the night, Our dj’s may also gauge the crowd and play accordingly 

  • Package Pricing based on continuous set playtime.

  • Package Pricing valid till 31 OCT 2018.

  • Melbourne DJ Services reserves the right to update pricing to align with Market Demand.

  • Travel Charges may apply if the venue falls outside 30 KMs of Melbourne CBD

  • All Payments to be cleared as per invoice due date. All non-payments will result in event cancellation, We do reserve the right to deduct admin cost from the booking deposit.

  • A booking deposit is only to confirm the booking date, all requested payments MUST be cleared prior to event commencement where agreed.